Since 1972 we have
been providing quality products to customers worldwide. We have always
prided ourselves in only offering what we feel, is the very best in quality
We have been selling trampolines
on-line longer than anyone else in the world. We were the first
and the original on-line trampoline store by which all others try to
follow. We were selling on-line when 95% on the population had never even
heard of the "world wide web". What's that...??
Many of the ideas and techniques,
such as free shipping, combo package deals,
and many others, were developed
by us. Many of the trampolines and trampoline accessories that we offer
and that are on the market today, we help develop, design and consumer
test. We are never shy about putting in our "2 cents worth"!
We sell more quality trampolines
on-line than anyone in the market today.
Don't be fooled by low prices
and all the other claims and hype of this and that being the best made
ect... We know what is good and what is not. There are a lot of sites on
the internet that have not been around for very long, and will not be in
business when you need them. They are just in there to make a "quick buck".
Think about it. If it was such a "great deal" or "great product", don't
you think we would want to offer it to our customers too? We reject many
items offered to us by manufactures, because they are what we consider
to be "department or discount store" quality, or worse! We are not a discount
store. We are a specialty Trampoline Store. This is what we do. If you
want to buy a "cheap junky trampoline", I am sure you can find someone
thatwould be more than willing to sell you one, but you will have to go
elsewhere to do it. We have been in business too long to not be forward
and up front to our customers about our products. We are very proud of
the products we offer. Many of our return customers have been buying from
us for years. Their reason? They know they can get top quality products
at a fair price, and be treated right. We don't want you for a "one time"
customer, we want you as a "lifetime" customer. Feel good about your next
trampoline purchase from a company that cares about you, the customer.
We want your business and we need your business.
For over three generations,
we have been here for you, and with your patronage we will be for many
more years to come...
Founder & President
Our Mission Statement:
mission is to listen to you; help answer any questions you may have; and
to match you with the items best suited for your purpose or need.
• Be honest and encourage
a wise purchase; we are not on commission;
• Provide a full refund,
except shipping & restocking, if your trampoline is returned to us
within 30 days after your receipt. Please return in “as new”, undamaged
• Never sell a used item
as new item unless stated as such.
• Have items based on their
own merits and never let manufacturers buy their way into our catalog;
• To take care of you to
the best of our ability if there is a problem.
If you like our offerings
and doing business this way, please review our on-line
of quality outdoor products
and please recommend us to your friends.
Thank you for your interest.
We look forward to hearing
The Staff and Families
You can shop at www.Trampolinesales.com
online with confidence. We have partnered with Authorize.Net,
a leading payment gateway since 1996, to offer safe and secure credit card
and electronic check transactions for our customers.
The Authorize.Net Payment
Gateway manages the complex routing of sensitive customer information through
the credit card and electronic check processing networks (see
an online payments diagram) The company adheres to strict industry
standards for payment processing, including:
128-bit Secure Sockets Layer
(SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption
hardware and software methods and security protocols to protect customer
Compliance with the Payment
Card Industry (PCI) Data Security Standard.
For additional information
regarding the privacy of your sensitive cardholder data, please read the
We strive for excellent
customer satisfaction and we assure you our website is secure and your
information is kept confidential.
Our checkout protects both you
the customer and us the seller. When using a credit card on our website
we require your billing information to match the credit card you input
in the checkout, the mailing address must match the credit card and the
CVV2 code on the back of the card exactly. We will not process an order
that has non matching information – no exceptions.
registered with the Authorize.Net
Secure Payments Seal program.
to your privacy and the protection of your information.
did you receive an email from us?
you received a mailing from us, (a) your email address is either listed
with us as someone who has expressly shared this address for the purpose
of receiving information in the future ("opt-in"), or (b) you have registered
or purchased or otherwise have an existing relationship with us. We respect
your time and attention by controlling the frequency of our mailings.
we protect your privacy
use security measures to protect against the loss, misuse and alteration
of data used by our system.
will never share, sell, or rent individual personal information with anyone
without your advance permission or unless ordered by a court of law. Information
submitted to us is only available to employees managing this information
for purposes of contacting you or sending you emails based on your request
for information and to contracted service providers for purposes of providing
services relating to our communications with you.
policy was edited on January 16, 2004.
Policy & Damage Claims
At TrampolineSales.com we
WANT you to be happy with your product purchase. It is our intention
to provide you with the best quality product in the most convenient way,
delivered to you in the best condition within a reasonable amount of time.
If You Are Unhappy With the
quality of Our Products, We Will Be Happy To Refund Your Money, less shipping.
However Product must be in original carton and unopened. WE DO NOT ACCEPT
BACK USED MERCHANDISE!!
If, by chance, you receive a
damaged or defective product, we will replace this item promptly.
If Your Product Is Missing A
Part Or A Part Is Defective, We Will Replace That Part. We Will Only Ship
That Part UPS/FedEx Ground. If You Would Like To Have Your Product Shipped
Express, There Will Be an ADDED Charge for express shipping.
Please be sure to note
any visible damage to the boxes on the delivery paperwork before signing
the delivery form.
Damage Claims will not be
paid by the carrier unless damages are noted on the freight carrier receipt
at time of delivery and before signature of acceptance.
All damage claims MUST be
made within 10 days of receipt of delivery.
If You Are Calling Because Of
A Damage To Your Package During Shipping, You Must Note It On The Freight
Please accept any damaged boxes
for inspection. We will send you a replacement for any damaged items and
charge it back to the delivery company for their damage. If you refuse
a damaged unit that will add several weeks to the replacement time.
Upon receipt of a damaged or
defective product, please call TrampolineSales.com Customer Service at
1.888.554.5867 or email us and a Specialist will be happy to assist you
in correcting the problem.
You will need to provide us
with the order number, item number and tracking number from your original
You will need to describe the
defect in detail. The Care Specialist may also ask for your e-mail address
and phone number in order to promptly correct the problem.
SPECIAL RETURNS FOR THE WATER
TRAMPOLINES & ACCESSORIES:
We will only accept Water
trampolines back in our facility within the 30 days of purchase. We do
NOT accept water trampolines after they have been used or jumped on. Standard
return policy applies if within the proceeding guidelines.
We will provide a full refund,
except shipping and restocking charges, if your item is returned to us
within 30 days of receipt of your purchase**. Proof of Purchase Is Required.
Please return your purchase
in “as new”, undamaged condition.
Damaged boxes will NOT be
accepted. Please make sure you insure your return items!
You must call us to let us
know your package is being returned and why and to receive an RMA number.
Returned items without a
Return Merchandise Authorization (RMA) number will not be accepted.
All items must be returned in
their original box and in original condition with all received paperwork
RMA number must be clearly
visible on the outside of the box.
Item must be received back within
30 days of the original purchase date to receive credit.
When you order the wrong parts
because of your mistake, then a minimum 25% restocking fee plus
shipping charges will apply to the return.
Items returned without notification
and or after 30 days of purchase date will not be accepted.
The customer is responsible
for return shipping no exceptions. Our liability does not cover lost
or stolen packages mailed back by the customer, containing the parts being
claimed under warranty. Because the customer is the shipper, he is the
only one who can file any lost claim with the shipping company. Therefore,
the claim must be coordinated and processed through the shipping company
by the customer.
Items must be returned
to our return department warehouse:
8672 Interstate 10,
Orange, Texas 77632.
The Purchaser is responsible
for all return shipping and restocking cost incurred. For your protection,
we recommend that you insure your return shipment.
Refunds will be given when our
returning warehouse notifies us that a proper returned item has been received,
and time allows.
Refunds will not be given until
merchandise is received and inspected by our warehouse.
Amount returned on credit card
may take several billing cycles to appear.
Customer is responsible for
shipping incurred both ways.
No returns are accepted
on used equipment or supplies or damaged boxes.
No credit given on freight
Freight collect returns will
not be accepted.
items under $50.00 ea. such as frame parts, patch kits, ladders ect. are
not returnable nor refundable.
Please make sure you
know these items will work with your
unit, before ordering.
All products are available "while
Your credit card is charged
when your order is placed Online.
Visa, Mastercard, Discover,
and American Express and PayPal accepted on-line.
Sales tax will be charged to
Texas customers and or to items picked up and or delivered at any Texas
Item availability and prices
subject to change without notice.
Manufacturer's warranties in
effect at time of purchase apply.
All defective products are handled
through the manufacturer.
Customer Is Responsible For
Sending All Warranty Paperwork In To The Proper Manufacturers.
All defective returns handled
on a repair/replacement basis only.
Returns must be made within
days of receipt of the item.
All non defective returns subject
to a 25% minimum restocking fee plus our shipping cost.
All returns must have Return
Merchandise Authorization number.
We are not responsible for typographic
subject to change without notice.
Policies may be subject to change
Signature upon delivery
be required for shipments over $100.
Please also note that each
shipment of these items requires an adult signature upon delivery. Once
your order leaves our distribution center, you may be contacted by the
shipper to arrange a specific time for delivery, that is if your order
is to be delivered via truck motor freight.
Due to warranty issues and
manufacturer restrictions and or limited delivery areas, we are not able
to ship all products to all geographical locations. If you reside in a
restricted area, we will immediately issue a refund, notify you of such,
and cancel your order. Due to the size and weight restrictions of many
of our products, we ship normal ground delivery. Air delivery and air express
is only used on delivery destinations outside of the continental USA with
an added charge.
On-line orders process in
real time. We go to a lot of work to ensure your order arrives to you in
a prompt and timely fashion. It cost us money to process, pull, and
get your order ready to ship. All canceled orders will be charged a
minimum $25.00 or a maximum of 20% of the order amount, no matter if your
order has shipped out or not. We handle so many orders from customers
who really want their items, that it is very difficult for us to cancel
your order. It is twice as much work to cancel your order as it is to send
your ordered items. This is the reason for a cancellation fee. If you think
there is a chance that you will need to cancel your order, then you might
need to hold off placing your order for now.
Any canceled order that
has already shipped will be considered a return item.
Customs / Duties
You may be subject to import
duties and taxes, which are levied once a shipment reaches your country.
Additional charges for customs clearance must be borne by you; we have
no control over these charges and cannot predict what they may be. Customs
policies vary widely from country to country; you should contact your local
customs office for further information. Additionally, when ordering from
TrampolineSales.com, you are considered the importer of record and must
comply with all laws and regulations of the country in which you are receiving
We cannot confirm the price
of an item until it is ordered.
Your credit card is charged
when your order is placed.
Rest assured, that we verify
prices as part of our shipping procedures.
If an item's correct price
is lower than our stated price, we charge the lower amount and ship you
If an item's correct price
is higher than our stated price, we will, at our discretion, either contact
you for instructions before shipping or cancel your order and notify you
of such cancellation.
All Specials and Closeouts
are subject to in stock merchandise only. If an item is out of stock we
will offer you a full refund or an upgrade at an additional charge. Backordered
items should ship when back in stock.
Prices and availability
subject to change without notice.
We reserve the right to
make changes to our site, policies, and these Conditions of Use at any
time. If any of these conditions shall be deemed invalid, void, or for
any reason unenforceable, that condition shall be deemed severable and
shall not affect the validity and enforceability of any remaining condition.
By visiting TrampolineSales.com,
you agree that the laws of the state of Texas, without regard to principles
of conflict of laws, will govern these Conditions of Use and any dispute
of any sort that might arise between you and TrampolineSales.com or its
All content included on
this site, such as text, graphics, logos, button icons, images, digital
downloads, data compilations, and software, is the property of TrampolineSales.com
or its content suppliers and protected by United States and international
copyright laws. The compilation of all content on this site is the exclusive
property of TrampolineSales.com and protected by U.S. and international
copyright laws. All software used on this site is the property of TrampolineSales.com
or its software suppliers and protected by United States and international
to www.Trampolinesales.com. If you continue to browse and use this website
you are agreeing to comply with and be bound by the following terms and
relationship with you in relation to this website.
term “Trampolinesales.com” or “us” or “we” refers to the owner of the website.
The term “you” refers to the user or viewer of our website.
content of the pages of this website is for your general information and
use only. It is subject to change without notice.
we nor any third parties provide any warranty or guarantee as to the accuracy,
timeliness, performance, completeness or suitability of the information
and materials found or offered on this website for any particular purpose.
You acknowledge that such information and materials may contain inaccuracies
or errors and we expressly exclude liability for any such inaccuracies
or errors to the fullest extent permitted by law.
use of any information or materials on this website is entirely at your
own risk, for which we shall not be liable. It shall be your own responsibility
to ensure that any products, services or information available through
this website meet your specific requirements.
website contains material which is owned by or licensed to us. This material
includes, but is not limited to, the design, layout, look, appearance and
graphics. Reproduction is prohibited other than in accordance with the
copyright notice, which forms part of these terms and conditions.
trademarks reproduced in this website, which are not the property of, or
licensed to the operator, are acknowledged on the website.
use of this website may give to a claim for damages and/or be a criminal
time to time this website may also include links to other websites. These
links are provided for your convenience to provide further information.
They do not signify that we endorse the website(s). We have no responsibility
for the content of the linked website(s).
use of this website and any dispute arising out of such use of the website
is subject to the laws of Canada.
change. You may not assume that it remains the same and you agree to check
the policy each time you visit the site for changes. Unless, in the sole
opinion of the website, this policy changes so drastically as to suggest
a posted notification on the site or via email, you will receive no notification
of changes to this TERMS AND CONDITIONS for www.buyingatrampoline.com nor,
under any circumstances, does this site promise notification. Your continued
use of this site always evidences your acceptance of the TERMS AND CONDITIONS
for www.buyingatrampoline.com or any modifications.
and its selected affiliates offer this site to you under the following
conditions. By visiting and/or using this site in any way, such as browsing
products or placing an order, you agree to these conditions. Please read
them carefully. These terms and conditions may change with or without notice
and are effective immediately upon being posted.
visit to Trampolinesales.com. All content on Trampolinesales.com, including
text, icons, graphics, logos, images and software is the property of Trampolinesales.com
or its affiliates and protected by United States and international copyright
laws. Please review our Copyright Notice.
reserves the right to cancel products or services to any customer for any
reason at any time. The customer's sole remedy in such cases will be the
full refund of any funds Trampolinesales.com has collected in reference
to the canceled products and/or services.
attempts to provide current and accurate information on its web sites,
email and telephone communications. Trampolinesales.com does not, however,
warrant that this information is correct, accurate or complete. Information
communicated by Trampolinesales.com is not a contract, and should not be
treated as such. The sole remedy of a customer acting on incorrect information
is to request a cancellation of the order placed as a result of this incorrect
information. Please review our Order & Return
Trampolinesales.com makes commercially accepted best efforts to maintain
the security of customer transactions, its liability in cases of third
party theft or misuse is limited to the funds which Trampolinesales.com
has already collected in reference to the customer's most recent order.
SITE IS PROVIDED ON AN 'AS IS' AND 'AS AVAILABLE' BASIS. TRAMPOLINE SALES.COM
MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR
IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT,
MATERIALS OR PRODUCTS INCLUDED ON IT. YOU EXPRESSLY AGREE THAT YOUR USE
OF THIS SITE IS AT YOUR SOLE RISK, BY YOUR OWN FREE WILL, AND THAT YOU
ARE SOLELY RESPONSIBLE FOR ANY CONSEQUENCES ARISING FROM THIS USE. TRAMPOLINESALES.COM
DISCLAIMS ALL WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR
A PARTICULAR PURPOSE. TRAMPOLINESALES.COM DOES NOT WARRANT THAT THIS SITE,
ITS SERVERS, OR ITS ELECTRONIC COMMUNICATION ARE FREE OF VIRUSES OR OTHER
HARMFUL COMPONENTS. TRAMPOLINE SALES.COM WILL NOT BE LIABLE FOR ANY
DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT
LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
agree that the laws of the state of Texas, without regard to principles
any sort that might arise between you and Trampolinesales.com or its affiliates.
Terms and Conditions
1. DEFINITIONS AND
1.1 In these Conditions,
the words and expressions listed below shall have the following meanings,
unless the context requires otherwise:
"Company" means TrampolineSales.com,
a company incorporated under the Companies Acts
“Conditions" means these
terms and conditions of sale relating to the sale of the Goods and any
special terms which are agreed in writing between the Company and Customer;
"Contract" means this
contract incorporating the Conditions for the sale of the Goods to the
"Customer" means the person
who has ordered or is, or has been, supplied with the Goods by the Company
pursuant to the Contract;
"Force Majeure" means
strikes, lock-outs or other industrial disputes (whether involving the
workforce of the party so prevented or of any other party), act of God,
war, riot, civil commotion, malicious damage, compliance with any law or
governmental order, rule, regulation or direction, accident, breakdown
of plant or machinery, fire, flood or storm;
"Goods" means any goods
supplied or to be supplied to the Customer in terms of the Contract, including
any Goods substituted for the Goods; and
"Website" means the World
Wide Web site known as "TrampolineSales.com" located at www.trampolinesales.com"
or at such other uniform
Resource locator(s) as
the Company may determine from time to time.
1.2 References to
a "person" include any natural person, any legal person, body or organization
incorporated or unincorporated or any other person, body or organization
whatsoever, as the context may require.
1.3 Reference to any
US English legal term for any action, judicial procedure, court, concept
or principle shall, where appropriate, include any equivalent or, in the
absence of an equivalent, the closest approximation to such term in any
other relevant jurisdiction.
1.4 If any of the
Clauses, Sub-Clauses or other provisions of this Contract are found by
an arbiter, court or other competent authority to be void or unenforceable,
such provision shall be deemed to be deleted from the Contract but the
remaining provisions of the Contract shall continue in full force and effect
insofar as they are not affected by any such deletion.
2. SALE AND PURCHASE
2.1 The Company sells
and the Customer purchases and shall pay the price for the Goods in accordance
with these Conditions which shall alone govern the Contract.
2.2 The Conditions
may only be varied by written agreement with the Company.
3.1 The Customer shall
be responsible to the Company for ensuring the accuracy of the terms of
any order submitted by the Customer.
3.2 The quantity,
quality, and description of the Goods shall be those set out in the Customer's
order (if accepted by the Company); declaring for the avoidance of doubt
that all Goods advertised on the Website are simply an invitation to the
Customer to either make further enquiries to the Company or to make an
offer to purchase Goods from the Company.
4. PRICE & TERMS
4.1 The price of the
Goods shall be the Company's price for the Goods as published on the Website.
4.2 The Customer will
be liable for any import duties and local taxes which may be payable.
4.3 The Customer has
the right to cancel any payment of the price of the Goods where fraudulent
use has been made of the Customer's debit or credit card.
reserves the right to raise the price charged when fulfilling orders for
the same occasion in subsequent years (known as 'perennial orders').
In the case of such a price increase the increase will be notified to the
Customer before payment is taken and as such the Customer can choose to
cancel the order up to the date of payment.
4.5 Payment information
you provide is transmitted securely across the Internet. All information
is stored on our secure server. Information is used only for the
purposes of taking payment for the TrampolineSales.com service provided.
You agree that we, or our card acquirer Authorize.net Merchant Services,
are able to store your card information on computer servers in the United
5.1 Deliveries are
made at the Customer's risk by a carrier nominated by the Company.
5.2 The Company will
endeavor to replace any goods in which are lost or damaged in transit,
provided that the Customer notifies the Company within seven days of
becoming aware of the loss or damage.
is not responsible for lost, missing or damaged items unless noted on shipping
paperwork signed by receiver at time of delivery.
5.4 Time of delivery
shall not be of the essence and any dates quoted for delivery of the Goods
are estimates only. The Company shall not be liable for any loss or damage
to the Customer resulting from any delay in delivery of the Goods. The
Goods may be delivered by the Company in advance of the quoted delivery
date upon giving reasonable notice to the Customer.
5.5 If the Company
unreasonably delays in making delivery of the Goods, the Customer shall
be obliged to demand delivery of the Goods within 14 days of the
date of such notice of demand is received by the Company, before the Customer
shall be entitled to rescind the Contract or any part of it, or purchase
any alternative to the Goods.
6. STATUTORY RIGHTS
6.1 This agreement
does not affect your statutory rights as a consumer.
7. RETURN OF
GOODS & REFUNDS
7.1 The Company will
endeavor to replace any goods in which are lost or damaged in transit,
provided that the Customer notifies the Company within seven days of becoming
aware of the loss or damage.
7.2 The Company will
subject to the terms of this Contract, refund the price paid by the Customer
for the Goods in which the Company is unable to supply for any reason.
7.3 If the Goods to
be replaced are not in stock the Company may offer an alternative choice
of replacement goods to the Customer.
7.4 If the Customer
rejects the Goods or refuses delivery for any reason, the Customer shall
be responsible for the safe redelivery of the Goods to the Company with
30 days of the date of delivery in accordance with any proper and reasonable
advice or instructions provided by the Company. The Customer must also
indicate the reason for returning the Goods.
8. WARRANTIES AND LIABILITY
8.1 All warranties,
conditions and other terms implied by statute or common law are excluded
to the fullest extent permitted by the law except where the Goods are sold
to a person dealing as a consumer within the meaning of the Unfair Contract
Terms Act 1977.
8.2 The Company makes
no other representations or warranties of any kind concerning the quality,
fitness for purpose or non-infringement of any proprietary rights in relation
to the Goods advertised or sold by the Company on the Website.
8.3 If the Company
fails to deliver the Goods, other than as a result of any cause beyond
either the Company's reasonable control, including without limitation Force
Majeure, or the Customer's fault, the Company's liability for such failure
shall be limited to the excess, if any, of the cost to the Customer in
the cheapest available local market of similar goods to replace those not
delivered over the price of the Goods published on the Website.
8.4 The Company shall
not be liable to the Customer or be deemed to be in breach of these Conditions
by reason of any delay in performing, or any failure to perform, any of
the Company's obligations in relation to the Goods, if the delay or failure
was due to any cause beyond the Company's reasonable control including
without limitation Force Majeure.
8.5 Where the Goods
are sold to a person not dealing as a consumer within the meaning of the
Unfair Contract Terms Act 1977, the Company shall not be liable to the
Customer for any consequential loss or damage whether for loss of profit
or otherwise, costs, expenses or other claims for consequential compensation
whatsoever, whether caused by the negligence of the Company, its directors,
employees or agents or otherwise, which arises out of, or in connection
Supply of the Goods or their
use or resale by the Customer, except as expressly provided in these Conditions.
9.GOVERNING LAW &
The construction, validity
and performance of this Contract shall be governed by the Laws of the State
of Texas and US Courts shall have jurisdiction in any disputes between
the Customer and the Company.